Reservations

Hotel Policies

Cancellation Policy

• Reservations must be cancelled 48 hours prior to arrival to avoid a night charge.

Check-in & Check-out

• Check-in after 4 PM
  
• Check-out prior to 11 AM
  

Late Check-out

• Late check-outs are available upon request only and are subject to a $25+ fee.
  

Office Hours

•  8:00am to 10:00pm

Late Arrivals

• Our after hours check-in phone in located outside of the front office doors.
• Guest arriving after normal office hours are to inform the front desk prior to check-in.
  

Children and extra beds

• Children are welcome.
  
• Rollaway/extra beds are available for CAD 15/night.
  
• Cribs (infant beds) are available upon request.
  

Indoor Pool and Outdoor Hot Tub

• Please note that our Outdoor Hot Tub is closed on Mondays due to regular maintenance.
  

Pets

• Pets are allowed for an extra charge of CAD 20 per pet, per night. Maximum of 2 pets allowed per room.
  

Smoke-free

• All guest rooms are 100% smoke-free (this includes cannabis).
  
• A $250 cleaning fee will be charged to any guest who violates the smoking policy.
  

Damage to the Room and Public Spaces by Guest or Pet

• Any type of loss or damage to items in the room or any public space will result in a charge that will be at the discretion of management.
  

Other Important information

Fees and deposits may not include tax and are subject to change. Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Questions?

If you have any questions regarding any of our hotel policies, please contact us at [email protected] or 1.800.661.1610